Service Level Principles

Last updated: November 9, 2026

Deckpa is currently in private beta. This page makes no measurable service commitment; it describes which services are operated and how your panel behaves when one of them is down. Commitments with times and percentages will be published once payments start.

Scope

Deckpa is software installed on your own server; keeping your sites running is yours as the server operator. This page concerns only the central services operated by Moserra Software LLC:

• The license verification service (license.deckpa.dev). It is not running yet; panels do not currently send it any requests.
• Update and install distribution (get.deckpa.dev).
• The Google Drive connection service (connect.deckpa.dev).

OpenLiteSpeed, MariaDB, PHP and the availability of your sites on your server are out of scope. Responsibility for your server and your data is described in the "Your server and your data" section of the Terms of Service.

When a service is down

• If the license verification service is unreachable, the panel does not lock. The failed renewal is recorded and the panel keeps running with its last known license status.
• If a license expires, a 7-day grace period applies; the panel works with full functionality during it.
• If the grace period also ends, the panel still does not lock. You can view, edit and delete existing sites; only creating new sites, subdomains, databases, FTP accounts and users is turned off.
• During the beta, no license restrictions are applied.

Contact and support

There is no separate support channel or support request service yet. You can send questions to our general contact address, info@moserra.com; this address is not a support service and no response time is committed. Other contact details are on the contact page. When a support request service opens, its channel and terms will be announced on this page.

Vulnerability reports and fixes

There is no separate security reporting channel yet. You can send a vulnerability you find in Deckpa or in the central services to the same address, info@moserra.com. Fix times have not been published yet and no time commitment is given. When a separate reporting channel opens, it will be announced on this page.

What will be published once payments start

Measurable targets on the following topics will be published, together with how the services actually run, once payments start:

• The availability target of the license verification service.
• First response times for support requests.
• Fix times for security vulnerabilities and defects.
• The advance notice period for planned maintenance.

Until these targets are published, no time or percentage is committed on these topics.

Out of scope

Outages caused by server hardware, operating system updates, your network provider, third-party services (Cloudflare, Google Drive, Let's Encrypt, the payment provider) and user error are outside this page. Because all three services above run on Cloudflare, no target is given for outages that originate at Cloudflare.